Bouwers DesignLandscaping

Warranty / 01

The Bouwers 5-Year Workmanship Warranty, in North Bay, Ontario

Every Bouwers Design Landscaping install carries a five-year workmanship warranty on the build itself. Coverage includes settlement of the install, polymeric joint failure under normal weather, and edge restraint failure under normal residential use. The warranty starts on the walkthrough date and runs for five full years on any project anywhere in the Bouwers service area (North Bay, Callander, Powassan, Corbeil, Astorville, Bonfield, Sturgeon Falls, Mattawa, Trout Creek, Sundridge). Underneath that workmanship coverage sits the full manufacturer warranty from Techo Bloc, Permacon, Oaks, Browns, and Bestway Stone on every paver, slab, block, and stone product installed. The combined coverage means the finished build is protected from the aggregate base up through the surface. Documented in writing at project close. Transferable with the property if the home sells inside the coverage period.

5 YEARS NORTH BAY, ON IN WRITING TRANSFERABLE
Hand-Laid Detail Detail of a hand-laid Bouwers Design Landscaping interlock paver edge in North Bay, Ontario, showing the polymeric joint covered by the workmanship warranty.
Polymeric joint detail, North Bay 01 / 04

Built Elegance

The job ends when the site is clean. The warranty starts that same day.

What the workmanship warranty covers

The Bouwers 5-year workmanship warranty covers the build itself, the three failure modes that show up first when a hardscape job was rushed at the base or jointed with the wrong product.

  1. 01

    Settlement of the install

    If a paver, flagstone, or block course sinks or moves out of plane inside five years of the walkthrough date under normal residential use, Bouwers repairs the affected area at no charge. Settlement is the most visible sign of weak base prep. Bouwers over-specs aggregate base depth, compacts in lifts, and uses HPB (High Performance Bedding) sourced from Northfield Sand and Gravel, which is why settlement claims on Bouwers builds are rare.

  2. 02

    Polymeric joint failure

    If the polymeric sand between pavers washes out, fails to set, or pulls free under normal weather inside the five-year window, the affected joints are recharged at no charge. Bouwers uses the joint product matched to each paver manufacturer's specification (never a generic substitute), activated correctly on a clean install. Joint failure is almost always the result of poor activation or the wrong product. Both are workmanship issues.

  3. 03

    Edge restraint failure

    If the perimeter edge restraint fails (the concrete edging cracks or heaves, or the edge course migrates) inside the five-year window under normal use, the restraint is reset and the affected pavers are reseated at no charge. Concrete edging is poured along the perimeter at the same time the edge course is set on every Bouwers project. Skipping this step is the most common reason an interlock driveway starts spreading at the edges by year three.

What the workmanship warranty does not cover

The warranty is honest about its limits. Third-party damage, acts of God, and modifications made by another contractor after Bouwers finishes the build are excluded.

Third-party damage is the most common exclusion. The clearest example is a future utility excavation cutting through the install. A gas line repair, a water service replacement, or a fibre install dug through a Bouwers-built driveway is not a workmanship issue, it is a damage event. The same applies to vehicle impact (a delivery truck driving over an unfinished edge), deliberate damage, or work by a different contractor that disturbs the build (a fence-post install through a paver edge, a landscape crew lifting flagstone to plant beds underneath).

Acts of God are excluded. Extreme flooding, frost heave caused by groundwater issues that develop years after the install, or seismic events fall outside workmanship coverage. Standard Northern Ontario freeze-thaw is not an act of God. Bouwers builds every project to the freeze-thaw spec specifically because freeze-thaw is normal, predictable weather in our region.

Cosmetic wear of the paver surface (chip, scratch, salt etching, sealer fade) is covered by the manufacturer warranty on the product, not by the Bouwers workmanship warranty. The product warranty is separately filed against the manufacturer (Techo Bloc, Permacon, Oaks, Browns, or Bestway Stone) and Bouwers walks any homeowner through that process if it ever comes up.

Modifications made after project close by you or by another contractor void the workmanship coverage on the affected area. If you decide to add a step, widen a patio, or extend a driveway later, the new work needs its own warranty from whoever installs it. Bouwers is happy to quote an extension and bring it under the same coverage.

The manufacturer warranties under every install

Every product Bouwers specifies carries its own warranty from the manufacturer. That coverage sits underneath the Bouwers workmanship warranty, so the finished build is covered top to bottom.

Techo Bloc issues a lifetime transferable residential warranty against manufacturing defect on its paver, slab, and wall products, plus surface-integrity coverage tied to proper installation. Bouwers builds every Techo Bloc job on HPB (High Performance Bedding) (the spec Techo Bloc requires for full coverage), which is why Bouwers installs unlock the full manufacturer warranty out of the box.

Permacon issues a lifetime transferable warranty against manufacturing defect on its interlock, slab, and stone lines, with surface-integrity coverage tied to installation on the manufacturer-spec base. Same as Techo Bloc, the Bouwers base prep is built to that spec.

Oaks issues a lifetime transferable residential warranty on its paver, stone, and wall products against structural failure under normal use.

Browns issues its standard manufacturer warranty on concrete and masonry products against defect.

Bestway Stone issues its manufacturer warranty on pavers, slabs, wall units, and fire-pit kits against defect and surface failure under normal use.

Each manufacturer warranty is registered in your name (not Bouwers) at project close, and the documentation is included in the project-close package. If a product warranty claim is ever needed, Bouwers helps file it directly with the manufacturer.

How to make a warranty claim

The claim process is short. A photo, a date, a text. No portal, no claim form, no third-party adjuster.

  1. 01

    Text the issue to (249) 328-0022

    Send a clear photo of the area, a short description, the approximate date the issue appeared, and your project address. Texts to that number reach Dylan directly. No answering service, no front desk, no project manager filter.

  2. 02

    On-site review within one to two weeks

    Dylan schedules a site visit inside one to two weeks during build season (faster off-season). The visit confirms the issue, identifies the cause, and determines whether the work falls inside workmanship coverage, manufacturer coverage, or an excluded category.

  3. 03

    Workmanship repair at no charge

    If the issue is covered by the workmanship warranty, Bouwers repairs the affected area at no charge, scheduled around active build-season work. For manufacturer-covered issues, Bouwers helps file the claim with the manufacturer and coordinates any replacement product. For excluded issues, you receive a written quote for the repair.

The warranty, answered directly

The questions homeowners ask at project close, answered before the walkthrough.

01

What exactly does the Bouwers Design Landscaping 5-year workmanship warranty cover?

The Bouwers 5-year workmanship warranty covers settlement of the install, joint failure (polymeric sand washout under normal weather), and edge restraint failure under normal residential use. If any of these show up inside five years of the install date on a Bouwers-built project, Bouwers repairs the affected area at no charge. The warranty is documented in writing at project close and starts on the walkthrough date.
02

What is not covered by the Bouwers workmanship warranty?

Third-party damage is excluded. The most common example is a future utility excavation (a gas line repair, a water service replacement, a fibre install) cutting through a finished Bouwers install. Acts of God (extreme flooding, vehicle impact, deliberate damage) and modifications made after the project by another contractor are also excluded. Salt, sand, and normal seasonal wear on the paver surface are covered by the manufacturer warranty, not by workmanship.
03

How does the manufacturer warranty stack with the Bouwers warranty?

Every Bouwers install uses products from Techo Bloc, Permacon, Oaks, Browns, or Bestway Stone. Each of those manufacturers issues its own product warranty (typically lifetime against manufacturing defect and surface failure under residential use). The Bouwers 5-year workmanship warranty sits on top, covering the build itself. The combined coverage means the finished install is covered from the aggregate base up through the paver surface.
04

How do I make a warranty claim on a Bouwers project?

Send a text to (249) 328-0022 with three things: a clear photo of the issue, the approximate date the issue appeared, and your project address. Dylan reviews the photo, schedules an on-site visit within one to two weeks, and quotes any repair work. Warranty repairs are at no charge if the issue falls inside the covered scope. The warranty document issued at project close is the reference for what is covered.
05

Does the workmanship warranty transfer to the next homeowner?

Yes. The Bouwers 5-year workmanship warranty stays with the property, not the buyer. If the home sells inside the warranty period, the new owner inherits the remaining coverage. The original warranty document, included in the project-close package, is the proof. New owners can pass that document along with the home file.

Want the warranty on your driveway?

Every Bouwers install starts with a free on-site visit. Send the basics and we will book the walkthrough. Same-day response during build season.

Get a Quote → Call (249) 328-0022
Call (249) 328-0022